Frequently Asked Questions
Your questions, answered. Find the information you need.
Rates are based on the size of your home or office and how frequently we service you.
For more information, request a free estimate. If needed, we can come to see your property to give you an exact rate.
Yes! We provide free estimates for all projects. For smaller jobs under $200, we can often quote over the phone.
Yes. Tidy Places believes that nothing is better for your home than the supplies you've chosen for your home.
We use your vacuum for the care of your carpet and we use your products with the fragrances and disinfectants that you prefer. Most importantly, this prevents cross-contamination from one home to another.
When you're ready to begin service, give us a call, and we will schedule you according to your needs.
Our normal working days are Monday through Friday, 8:00 am to 5:00 pm. But we are also available on Saturdays. Tidy Places is extremely reliable, and you can count on us to be there on your scheduled day and time.
Tidy Places has a proven method of cleaning. We believe in one service technician per home, resulting in a more detailed and thorough job.
If you prefer to have a crew or have a large job, we can accommodate your needs.
To give you the greatest value, we ask that you take a few moments to pick up the miscellaneous clothing and items throughout your home.
This will enable your cleaning technician to focus on cleaning your home.
No, it is not necessary for you to be home.
Access can be obtained by a key to your home or garage code. For security, keys are coded individually and obtained by the owner, Pam.
* If we cannot access your home on a scheduled day and time, you may incur a lockout charge.
We stand behind our work with a 24-hour satisfaction guarantee. If you're not completely satisfied with our cleaning, call us within 24 hours and we'll provide a free re-cleaning.
Your satisfaction is our priority, and we'll make it right.
We accept cash, check, and all major credit cards for your convenience.
For cleaning services: Payment is expected on the day of service. Cash or check can be given to your technician. Credit card payments should be made at the time of scheduling.
* Checks returned for non-sufficient funds will be charged a fee.
No problem!
To reschedule or cancel a cleaning, contact Tidy Places 48 hours in advance. Cancellations made less than 48 hours in advance will be charged a 1/2 rate service fee.
If your scheduled cleaning falls on a holiday, we will contact you directly to reschedule for the day before or after the holiday.
Yes, Tidy Places is fully licensed, insured, and bonded. We provide workman's compensation and comprehensive liability insurance for your peace of mind.
We pay all employees federal, state, and social security taxes as proper W-2 employees.
Let us know if you'd like us to send you a copy of our Certificate of Insurance.
We serve Elgin, St. Charles, Bartlett, Wheaton, Barrington, and surrounding northwest Chicago communities.
Yes, however, for security purposes, we are unable to post them here! Please give us a call. Check our online reviews. For example, Angie's List, Home Advisor, Better Business Bureau, Yelp, and Google.
Yes, we have several packages available. Please contact us, and we can accommodate you with one that meets your needs.
Yes! We always clean up our work area and dispose of any debris properly after completing handyman projects.
Still Have Questions?
Contact us directly and we'll be happy to help!