Frequently Asked Questions

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Do I need to provide cleaning supplies? 

Yes. Tidy Places believes that nothing is better for your home than the supplies you've chosen for your home.

We use your vacuum for the care of your carpet and we use your products with the fragrances and disinfectants that you prefer. Most importantly, this prevents cross-contamination from one home to another.

Learn more about our cleaning supplies policy

What are the cleaning rates? 

Rates are based on the size of your home or office and how frequently we service you.

For more information, request a free estimate. If needed, we can come to see your property to give you an exact rate. 

How will our relationship work? 

When you're ready to begin service, give us a call, and we will schedule you according to your needs.

Our normal working days are Monday through Friday, 8:00 am to 5:00 pm. But we are also available on Saturdays. Tidy Places is extremely reliable, and you can count on us to be there on your scheduled day and time. 

Do I have to do anything before the cleaning? 

To give you the greatest value, we ask that you take a few moments to pick up the miscellaneous clothing and items throughout your home.

This will enable your cleaning technician to focus on cleaning your home. 

Do I need to be home for my cleaning? 

No, it is not necessary for you to be home.

If I am not available, how will you access my home? 

Access can be obtained by a key to your home or garage code. For security, keys are coded individually and obtained by your management team, Pam and Kim.

* If we cannot access your home on a scheduled day and time, you may incur a lockout charge. 

How many people will be in my home? 

Tidy Places has a proven method of cleaning. We believe in one service technician per home, resulting in a more detailed and thorough job.

If you prefer to have a crew or have a large job, we can accommodate your needs. 

How do I pay? 

Payment is expected on the day of service by cash, check, or charge. Cash or Check can be given to your Cleaning Technician. Credit card payments should be made at the time of scheduling. 

* Checks returned for non-sufficient funds will be charged a fee. 

What if I need to reschedule or cancel my cleaning? 

No problem!

To reschedule or cancel a cleaning, contact Tidy Places 48 hours in advance. Cancellations made less than 48 hours in advance will be charged a 1/2 rate service fee. 

What if my cleaning falls on a holiday?

If your scheduled cleaning falls on a holiday, we will contact you directly to reschedule for the day before or after the holiday. 

Do you have references? 

Yes, however, for security purposes, we are unable to post them here! Please give us a call. Check our online reviews. For example, Angie's List, Home Advisor, Better Business Bureau, Yelp, and Google. 

Do you have insurance? 

Yes, Tidy Places is licensed and insured. We provide workman's compensation and liability insurance.

Let us know if you'd like us to send you a copy of our Certificate of Insurance. 

Are your employees bonded? 

Yes, all our employees are bonded and insured. We pay all employees federal, state, and social security taxes. 

Are gift certificates available? 

Yes, we have several packages available. Please contact us, and we can accommodate you with one that meets your needs.